Building Trust
Great leadership begins with a workplace culture built on trust
Trust is at the heart of every relationship and is especially critical in the workplace. In fact, the primary factor affecting employee turnover is whether or not the employee and their manager develop a trusting relationship. Our Building Trust program teaches your managers how to build trust to increase engagement, creativity, and commitment in the workplace.
Understand and develop the elements of trust
We know how important trust is in every relationship. Our Building Trust training program can help your leaders and their team members learn how to build trust in the workplace and repair it when it’s broken.
Based on 30 years of research, our trust experts have developed a simple yet powerful trust model that provides a common language and framework focused on the specific behaviors that build trust.
With the Building Trust program, individuals can understand the impact of their behaviors on building or eroding trust and identify those aspects that need attention to develop and maintain trusting relationships.
Frequently Asked Questions
Why is trust important in the workplace?
Trust is the foundation of every strong relationship and high-performing team. When leaders are transparent, consistent, and empathetic, employees feel safe to share ideas and take initiative—driving engagement and innovation.
What does trust-building training involve?
Trust-building training helps leaders recognize behaviors that strengthen or weaken trust. Participants learn how to model dependability, communicate with honesty, and repair trust when it’s been damaged.
How does building trust affect employee engagement?
When trust is present, employees are more likely to stay motivated, collaborate effectively, and go the extra mile. A culture of trust improves morale and reduces turnover.
Who should attend a Building Trust program?
Managers, team leaders, and employees at any level who want to improve communication and collaboration will benefit. Trust is a universal leadership skill applicable to every role.
Can Building Trust training be delivered virtually?
Yes. Virtual workshops and online modules make trust-building content accessible to distributed teams without losing interactivity or impact.
More Questions?
Delivery Options to Meet Your Needs
We can deliver Building Trust in-person, as virtual sessions, as part of a learning journey, or delivered in a self-directed online or moderated online version, so your managers can learn how to build or restore trust wherever they are and whenever they have time.
In Person
Virtual
Online
This is a half-day course with four hours of instructions. With hundreds of facilitators worldwide, we can deliver sessions for your organization or equip you to run them yourself. All designs include engaging participant materials, videos, and learning activities that teach participants the following key concepts: The Building Trust framework, how to develop an action plan to engage in more trustworthy behaviors, a three-step process for restoring trust, and how to plan and practice two trustworthy conversations.
Half-Day Instructor-led Course
The Building Trust virtual course consists of prework assignments completed before the course, followed by two two-hour live virtual sessions. The virtual sessions offer learners an engaging experience that includes instruction, group activities, and opportunities to practice new skills.
- Virtual session 1: The course introduces Low and High Trust Relationships, Trustworthy and Untrustworthy Behaviors, the Building Trust Model, Trust Behaviors Sort, and Diagnosing Trustworthiness.
- In between session 1 and 2, participants will have 30 minutes to complete and score the self-survey and create a personal development plan for increasing trust.
- Virtual session 2: Participants learn how to restore trust and develop new skills by completing activities based on personal work challenges.
- Participants receive a set of online tools to aid in applying the content and using it with others through Blanchard Exchange Learner Portal.
Virtual Instructor-led Courses
Let us know if you'll need Continuing Education Units prior to starting your course!
- 4 SHRM PDCs
- 4 NASBA CPEs
- 4 ATD Credit Hours
Online Overview
Building Trust Online takes your people through three modules that cover the essentials of how to build and maintain trusting relationships. The content is broken down into a variety of engaging videos, interactive exercises, case studies, and quizzes that range from one to five minutes each and can be completed in a total of 35-45 minutes.
- Micro-activities: Ranging from one to five minutes
- Interactive Exercises: Fun, engaging activities include videos, games, stories, case studies, and online discussions
- On-Demand Support Tools: Micro-activities for learning during moments of need or reinforcing skills
- Manager-Led Debrief: Optional manager-led debrief allows for collaboration and discussion for a blended learning experience
Digital Assets
Set of micro-activities, including videos, interactions, and worksheets, that managers can access in moments of need to support ongoing learning, performance coaching, reinforcement, and custom learning journeys.
Building Trust VR Simulation
Building Trust VR Simulation is a two-module immersive experience that is fully asynchronous and allows learners to practice the skills of recognizing trust and restoring trust in a safe environment. Learners use the Simulation after completing the 35-minute Overview, to reinforce and practice its skills.
Module 1: Recognizing Trust — In this module, learners help their virtual coworker Sherri diagnose which Element of Trust has been eroded on her team.
Module 2: Restoring Trust — In this module, learners continue their conversation with Sherri and guide her on how to restore trust with her team.
Trust is the biggest factor in employee performance
18 %
of people say they don’t trust their boss and 49% of workers claim they have quit a job due to a poor work relationship with their boss.*
45 %
of employees cited their lack of trust in leadership as the single biggest issue impacting their performance at work.**
* Workplace Insight, Half of people have quit job due to poor work relationship with boss. | **Fast Company, Humor is such an important leadership trait we teach it at Stanford’s business school
How Trustworthy Do You Think You Are?
Build A Foundation For Trust
When you have trusting relationships between your team members and their leaders, you have the foundation for building a successful organization. This trust leads to higher levels of collaboration, increased creativity and risk-taking, more effective execution of business strategy, and increased commitment and loyalty to your company.
Improve Performance
Employees have higher levels of commitment and give more discretionary effort.
Retain Your Talent
Employees are more likely to stay and endorse the company as a great place to work.
Drive Creativity & Innovation
Employees feel safe to communicate more openly and share their best ideas.
Create Collaboration
Colleagues and teams help each other and work together to get things done.
Ready to Get Started?
Contact us today to learn how we can help your leaders learn the skills they need to manage and develop their people effectively.
Team Leaders & Managers
Whether you’re just starting your leadership journey or want to hone your leadership skills, Blanchard can help you become an Inspired Leader.
Learning & Development Professionals
Looking to make a transformative impact on your organization and people? Our team of experts is always working to deliver dynamic yet time-tested solutions and learning experiences.
Training & Coaching Professionals
From a robust community of expert practitioners to a market-leading partner program, we passionately support you in delivering Blanchard content and courses that inspire learners and realize results.
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Kuuntele uusin jakso!
Janne Annusen ja Jaakko Sahimaan Hyvä paha johtaminen on Suomen suosituin johtamisen podcast. Uppoudu johtamisen mahdollisuuksiin ja haasteisiin alansa ennakkoluulottoman konkarikaksikon matkassa!
*** Tähän ajankohtaista-nosto, esim webinaarista ja vastaavista tapahtumista (tässä placeholder-uutinen, ulkoasu muuttuu). Seuraavaksi lähestyvästä tapahtumasta voidaan tehdä nosto/tiedote myös esim. valikon ylle halutessanne, kuten esim. https://www.lentoparkki.fi/. ***
