Servant Leadership Essentials®
Building the next generation of servant leaders
The best work relationships are partnerships. They require collaboration between the leader and their people regarding communication, working style, feedback, direction, and support. But many leaders become so focused on meeting the organization’s needs that they lose sight of the needs and aspirations of their people.
Employees are engaged and productive when leaders care for their people and help them develop. Blanchard’s Servant Leadership Essentials® training course teaches leaders how to build trust, listen, and give and receive feedback in ways that bring out the best in their people.
Leadership that inspires today’s workforce to achieve their potential
Servant leadership is a better way to lead—and one that leads to higher levels of engagement, performance, and human satisfaction. Blanchard’s Servant Leadership Essentials course helps leaders take ownership of the process and actively partner with their people. There is a sense of accountability for the successful performance of others. The servant leader learns to align the individual’s purpose and role with organizational strategies. Leaders learn how to guide actions, add energy, and provide long-term perspective.
Are you already on your way to becoming a servant leader? Take our assessment quiz to find out today.
Frequently Asked Questions
What is servant leadership training?
Servant leadership training helps leaders prioritize serving others as the foundation for influence and performance. It teaches leaders to focus on growth, trust, and collaboration rather than authority alone.
Why is servant leadership effective in modern organizations?
Today’s employees expect empathy, purpose, and shared accountability from their leaders. Servant leadership meets these needs by creating workplaces built on respect and empowerment.
What skills do leaders develop in servant leadership programs?
Leaders learn how to listen deeply, build trust, and empower others to succeed. The training emphasizes mindset, communication, and servant-leader behaviors that inspire long-term loyalty and engagement.
Who benefits most from servant leadership development?
Executives, managers, and team leaders seeking to elevate culture and performance through people-first leadership practices gain the most value.
How does servant leadership affect business outcomes?
Organizations that practice servant leadership experience stronger employee satisfaction, lower turnover, and improved productivity—all driven by purpose and trust.
More Questions?
Delivery Options to Meet Your Needs
Servant Leadership training can be delivered as virtual sessions and as part of a learning journey so your leaders can learn how to think differently about leadership’s purpose and bring out the best in their people.
Virtual
Online
Blanchard’s Servant Leadership Essentials is delivered through two 2-hour live-virtual sessions and can be built into learning journeys.
- This course can be delivered on its own or included in learning journeys.
- Leaders will learn how to build trust, give and receive feedback, and listen to learn.
- Participants receive a set of micro-activities, including videos, interactions, and worksheets, that they can access in moments of need to support ongoing learning, performance support, reinforcement, and custom learning journeys.
Virtual Instructor-led Courses
Online Overview
This 35-minute online overview teaches the core concepts of Servant Leadership Essentials through short videos, interactions, and tools. Ideal for learners who need an overview of the content or a refresher, this course design can be used along with virtual and in-person sessions, or as part of a learning journey, to create more flexible learning experiences.
Servant leadership helps your people—and your business—thrive
Why do employees quit?
54 %
of employees don’t feel valued by their organizations.
52 %
of employees don’t feel valued by their managers.
51 %
of employees don’t feel a sense of belonging at work.
*Results based on Blanchard measurement studies. Outcomes vary by organization, role, and implementation.
Cultivate A Servant Leadership Mindset and Skillset
The most effective leaders recognize that leadership is not about them, and that the success of their people fuels their success. Servant leaders constantly try to find out what their people need to succeed. They want to make a difference in the lives of their people and, in the process, benefit the organization. When team members believe their leader has their best interests at heart, performance improves by leaps and bounds.
Accelerate Learning & Development
Servant leaders learn how to support their team members and help them grow more quickly.
Boost Engagement & Employee Referrals
Employees are more likely to stay and endorse the company as a great place to work.
Improve Collaboration
Servant leaders support, motivate, and empower their team members so they can achieve the extraordinary.
Increase Goal Attainment & Innovation
Servant leaders help people overcome constraints on their ability to address challenges and develop innovative solutions.
Create A Culture Of Courageous Inclusion
It takes more than just awareness building and familiarizing people with DEI terminology to enable lasting culture change. Give your people the confidence and skills they need to create an inclusive, welcoming work environment that encourages people to bring their whole selves to work.
Delivery Options to Meet Your Needs
We can deliver Conversational Capacity in-person, as virtual sessions, as part of a learning journey, or delivered in a self-directed online or moderated online version, so your managers can learn the methodology wherever they are and whenever they have time.
In Person
Virtual
Online
The in-person course is one full day. With hundreds of facilitators worldwide, we can deliver sessions for your organization or equip you to run them yourself. Public courses are also available.
Prework: LAUNCH — Welcome the participants and set the context for individuals and teams to reach new levels of performance through various activities to engage in open, balanced, and nondefensive conversations.
Session 1: LEARN — Defines awareness as the ability to recognize the two powerful emotional reactions and how they are essential for staying in the sweet spot.
Session 2: PRACTICE — Defines the Conversational Capacity Skillset, which includes specific behaviors people can use to balance candor and curiosity.
Session 3: APPLY — Introduces the Curiosity Skills, which highlights the advantage of having the humility to seek out information that might be missing and to understand others’ points of view.
1 Day Instructor-led Course
The Conversational Capacity virtual course includes prework assignments completed before the first course, with three two-hour live virtual sessions spread out over time. The virtual sessions offer learners an engaging experience that includes instruction, group activities, and opportunities to practice new skills.
- In the virtual sessions, participants develop new skills by completing activities based on personal work challenges
- Participants receive a set of online tools to aid in mastering the content and using it with others
Virtual Instructor-led Courses
Let us know if you'll need Continuing Education Units prior to starting your course!
- 6 SHRM PDCs
- 6 NASBA CPEs
- 6 ATD Credit Hours
Collaborative Online Course
Conversational Capacity can be delivered online in a collaborative, moderated class over five weeks, with assignments and cohort meetings once a week during one-hour live virtual inspire session. It is self-directed learning blended with discussions, exercises, reflection, and offline assignments. Participants gain skills for keeping conversations open, balanced, and productive, ways to maintain a learning-focused mindset, methods for overcoming obstacles to Conversational Capacity.
Online Overview
This 35-minute online overview teaches the core concepts of Conversational Capacity through micro-learning activities. Ideal for learners who need an overview of the content or a refresher, this course design can be used along with virtual and in-person sessions, or as part of a learning journey, to create more flexible learning experiences. Optional Reflect and Share sessions are also available.
Digital Assets
Set of nine micro-activities ranging from one to five minutes that learners can use during moments of need. The playlist includes videos, activities, and worksheets on topics such as influencing up, tackling touchy topics, why arguing backfires, and leaning into difference.
Communication can be a business driver or a derailer
80 %
the U.S. workforce reports feeling stressed because of ineffective company communication. 63% have wanted to quit because ineffective communication interfered with their ability to do their job.*
Up to 41 %
Companies with better relationships and communication experience 20% higher productivity, 21% higher profitability, and 41% lower absenteeism.**
*Dynamic Signal, 2019 Dynamic Signal Study. | **Wellness Council of America,The ROI on Better Workplace Conversations.
Good Listeners And Communicators Unlock Your Workplace’s Potential
Conversational Capacity is the foundation for a positive and productive workplace. It redirects all the energy wasted in unproductive exchanges into channels that benefit people and the enterprise.
Engage Employees
When people have honest and meaningful conversations, morale rises and the workplace buzzes with enthusiasm.
Spur Innovation
People share ideas. Colleagues contribute. A good idea evolves into a great one. That’s how innovation happens.
Improve Productivity
The gap between what people say and what others hear closes. Miscommunication and misunderstandings evaporate, and real work gets done.
Ready to Get Started?
Contact us today to learn how we can help your leaders learn the skills they need to be more effective communicators.
Ready to Get Started?
Contact us today to learn how we can help your leaders learn the skills they need to manage and develop their people effectively. Whether you prefer to use well-established, standard training designs or to tailor your learning experiences for your employees, we can help you succeed.
View Related Resources *****
Team Leaders & Managers
Whether you’re just starting your leadership journey or want to hone your leadership skills, Blanchard can help you become an Inspired Leader.
Learning & Development Professionals
Looking to make a transformative impact on your organization and people? Our team of experts is always working to deliver dynamic yet time-tested solutions and learning experiences.
Training & Coaching Professionals
From a robust community of expert practitioners to a market-leading partner program, we passionately support you in delivering Blanchard content and courses that inspire learners and realize results.
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