Leading With Empathy Training Program
Help your leaders build empathy and drive performance
Employees thrive under empathetic leaders, but empathy doesn’t always come naturally. Many leaders want to show compassion but struggle to balance it with accountability. This creates an empathy gap where employees feel disconnected, unsupported, and less engaged.
Blanchard’s Leading with Empathy™ program gives leaders a practical approach to developing empathy as a leadership strength. Leaders who develop curiosity, helpfulness, and self-awareness skills learn to understand others better while maintaining their ability to hold people accountable.
Blend compassion and accountability through three core leadership practices
In this engaging online module, leaders participate in self-directed learning, watch videos, and complete practice and reflection exercises focused on three key empathy skills:
- Communicate Intentionally: Ask respectful questions to better understand what others are experiencing.
- Feel Their Feelings: Practice stepping into someone else’s shoes to recognize and validate their emotional experience.
- Respond Thoughtfully: Balance relationships and results with clear expectations to hold people accountable in a compassionate and productive way.
Compassionate Leadership. Extraordinary Results.
By developing deeper relationships built on trust and compassion, leaders create the conditions for higher performance, stronger teams, and healthier workplace cultures. Empathetic leaders don’t just get better outcomes, they’re also more fulfilled in their roles. It’s a win for leaders, teams, and the entire organization.
Strengthen Leader-Team Connections
Empathetic leaders build deeper relationships by building trust and a sense of safety, encouraging open communication and effective collaboration.
Raise Performance and Accountability
By understanding what their people need and how they work best, empathetic leaders empower others to take ownership, meet goals, and exceed expectations.
Inspire Excellence Through Engagement
When employees feel valued and supported, they’re more motivated, focused, and committed to doing their best work every day.
Improve Retention and Loyalty
People are more likely to stay when they feel their leader genuinely cares about them. Empathetic leadership leads to stronger commitment and reduced turnover.
Create A Culture Of Courageous Inclusion
It takes more than just awareness building and familiarizing people with DEI terminology to enable lasting culture change. Give your people the confidence and skills they need to create an inclusive, welcoming work environment that encourages people to bring their whole selves to work.
Delivery Options to Meet Your Needs
We can deliver Conversational Capacity in-person, as virtual sessions, as part of a learning journey, or delivered in a self-directed online or moderated online version, so your managers can learn the methodology wherever they are and whenever they have time.
In Person
Virtual
Online
The in-person course is one full day. With hundreds of facilitators worldwide, we can deliver sessions for your organization or equip you to run them yourself. Public courses are also available.
Prework: LAUNCH — Welcome the participants and set the context for individuals and teams to reach new levels of performance through various activities to engage in open, balanced, and nondefensive conversations.
Session 1: LEARN — Defines awareness as the ability to recognize the two powerful emotional reactions and how they are essential for staying in the sweet spot.
Session 2: PRACTICE — Defines the Conversational Capacity Skillset, which includes specific behaviors people can use to balance candor and curiosity.
Session 3: APPLY — Introduces the Curiosity Skills, which highlights the advantage of having the humility to seek out information that might be missing and to understand others’ points of view.
1 Day Instructor-led Course
The Conversational Capacity virtual course includes prework assignments completed before the first course, with three two-hour live virtual sessions spread out over time. The virtual sessions offer learners an engaging experience that includes instruction, group activities, and opportunities to practice new skills.
- In the virtual sessions, participants develop new skills by completing activities based on personal work challenges
- Participants receive a set of online tools to aid in mastering the content and using it with others
Virtual Instructor-led Courses
Let us know if you'll need Continuing Education Units prior to starting your course!
- 6 SHRM PDCs
- 6 NASBA CPEs
- 6 ATD Credit Hours
Collaborative Online Course
Conversational Capacity can be delivered online in a collaborative, moderated class over five weeks, with assignments and cohort meetings once a week during one-hour live virtual inspire session. It is self-directed learning blended with discussions, exercises, reflection, and offline assignments. Participants gain skills for keeping conversations open, balanced, and productive, ways to maintain a learning-focused mindset, methods for overcoming obstacles to Conversational Capacity.
Online Overview
This 35-minute online overview teaches the core concepts of Conversational Capacity through micro-learning activities. Ideal for learners who need an overview of the content or a refresher, this course design can be used along with virtual and in-person sessions, or as part of a learning journey, to create more flexible learning experiences. Optional Reflect and Share sessions are also available.
Digital Assets
Set of nine micro-activities ranging from one to five minutes that learners can use during moments of need. The playlist includes videos, activities, and worksheets on topics such as influencing up, tackling touchy topics, why arguing backfires, and leaning into difference.
Communication can be a business driver or a derailer
80 %
the U.S. workforce reports feeling stressed because of ineffective company communication. 63% have wanted to quit because ineffective communication interfered with their ability to do their job.*
Up to 41 %
Companies with better relationships and communication experience 20% higher productivity, 21% higher profitability, and 41% lower absenteeism.**
*Dynamic Signal, 2019 Dynamic Signal Study. | **Wellness Council of America,The ROI on Better Workplace Conversations.
Good Listeners And Communicators Unlock Your Workplace’s Potential
Conversational Capacity is the foundation for a positive and productive workplace. It redirects all the energy wasted in unproductive exchanges into channels that benefit people and the enterprise.
Engage Employees
When people have honest and meaningful conversations, morale rises and the workplace buzzes with enthusiasm.
Spur Innovation
People share ideas. Colleagues contribute. A good idea evolves into a great one. That’s how innovation happens.
Improve Productivity
The gap between what people say and what others hear closes. Miscommunication and misunderstandings evaporate, and real work gets done.
Ready to Get Started?
Give your leaders the confidence and capability to lead with empathy and see the difference it makes in performance, trust, and culture.
Ready to Get Started?
Contact us today to learn how we can help your leaders learn the skills they need to manage and develop their people effectively. Whether you prefer to use well-established, standard training designs or to tailor your learning experiences for your employees, we can help you succeed.
View Related Resources *****
Team Leaders & Managers
Whether you’re just starting your leadership journey or want to hone your leadership skills, Blanchard can help you become an Inspired Leader.
Learning & Development Professionals
Looking to make a transformative impact on your organization and people? Our team of experts is always working to deliver dynamic yet time-tested solutions and learning experiences.
Training & Coaching Professionals
From a robust community of expert practitioners to a market-leading partner program, we passionately support you in delivering Blanchard content and courses that inspire learners and realize results.
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*** Tähän ajankohtaista-nosto, esim webinaarista ja vastaavista tapahtumista (tässä placeholder-uutinen, ulkoasu muuttuu). Seuraavaksi lähestyvästä tapahtumasta voidaan tehdä nosto/tiedote myös esim. valikon ylle halutessanne, kuten esim. https://www.lentoparkki.fi/. ***
