Leading People Through Change®
Co-create meaningful organizational change
Most change initiatives fail, and for similar reasons: 80% of companies use a top-down, minimal-involvement approach that ignores the concerns of the affected people.*
Leading People Through Change® instead approaches change as an opportunity for high-involvement, collaborative leadership that invites all parties into the change process. This inclusive approach draws on research on leading organizational change and our 30 years of experience in the field.
Recent research shows that a high-involvement approach that uses dialogue between change leaders and employees can increase change success by 34% to 58%, decrease implementation time by 33%, and increase employee engagement by 38%.
*Gartner, Changing Change Management.
Leading through change requires open communication to drive commitment at all levels
Change in organizations is often disruptive. But we know how to get you from where you are to where you need to be.
Leading People Through Change teaches leaders throughout your organization how to lead successful change initiatives. Leaders learn how to identify and address employees’ predictable questions and resolve their concerns around change in the workplace to increase their buy-in and commitment.
We created Leading People Through Change based on our 30 years of change leadership consulting experience. The course also builds upon academic research that finds that people are less resistant to change when they have opportunities to share their concerns and receive the appropriate leadership.
Delivery Options to Meet Your Needs
Deliver Leading People Through Change in person, as virtual sessions, as part of a learning journey, or in a self-directed online version, so your leaders can learn how to lead change effectively wherever they are and whenever they have time.
In Person
Virtual
Online
Leading People Through Change can be delivered as a one-day course. This program teaches your leaders how to identify and address stages of concern that employees go through when asked to change and how to use the appropriate change strategy and corresponding behaviors to address that concern. This high-involvement approach decreases the feeling of being controlled and builds momentum for change.
Prework: LAUNCH — Engaging prework assignments, including an assessment, that explain key concepts
Day 1: FRAME — Activities that introduce the Stages of Concern. Explore Information, Personal, and Implementation Concerns.
Day 1: BUILD — Activities based on personal work challenges that develop new skills and introduce the components of a Gap Statement. Share and discuss the sample Gap Statement.
Day 1: STRENGTHEN — Introduces the third leadership strategy: Strengthen. Discuss outcomes and conduct paired discussions about Strengthen leader actions.
Day 1: ENTRUST — Introduces the fourth leadership strategy: Entrust. Describe and discuss outcomes.
1 Day Instructor-led Course
The Leading People Through Change course can be delivered as four 90- to 120-minute sessions to an intact team working on a specific change initiative, or in an open enrollment format to build change leadership capability across your organization.
- Virtual sessions 1 and 2 teach the skills and language to implement concerns and how to share/discuss the Gap Statement
- In virtual sessions 3 and 4, participants conduct paired discussions about Strengthen Leadership Strategy and outcomes
- Participants receive a set of online tools to aid in sustaining the content and using it with others
Virtual Instructor-led Courses
Let us know if you'll need Continuing Education Units prior to starting your course!
- 6 SHRM PDCs
- 6 NASBA CPEs
- 6 ATD Credit Hours
The Leading People Through Change curriculum offers a 35-minute fully asynchronous Overview that allow learners to form new skills. Participants work their way through engaging activities, including videos, interactive exercises, case studies, and quizzes.
Online Overview
The Leading People Through Change Online Overview is a 35-minute course that teaches essential skills like identifying and addressing employees’ predictable questions and resolving their concerns to increase their buy-in and commitment. Practice opportunities follow content, ensuring participants learn the concepts.
- Micro-activities: Organized into bite-sized pieces, ranging from one to five minutes
- Leadership Tendencies Tool: Allows participants to discover their natural strengths and opportunities for growth
- Interactive Exercises: Fun, engaging activities include videos, games, stories, case studies, and online discussions
- Manager-Led Debriefs: Optional manager-led debriefs for collaboration and discussion in a blended learning experience
Digital Assets
Set of micro-activities, including videos, interactions, and worksheets, that learners can access in moments of need to support ongoing learning, performance support, reinforcement, and custom learning journeys.
Understanding how to lead your organization through change is critical to your organization’s future success
70 %
of all change initiatives fail.* Failed or stalled change initiatives waste time and money, lower productivity and engagement, and increase employee turnover.
*Harvard Business Review, Cracking the Code of Change.
Learn A Proven Approach To Leading People Through Organizational Change
The most successful companies stay ahead of the competition by making change a part of their corporate culture. Leaders who know how to lead organizational change proactively surface and address employees’ concerns and involve them throughout the process, which moves the entire organization forward.
Increase Buy-In and Resilience
Leaders who can uncover, diagnose, and address their people’s predictable concerns reduce resistance and increase commitment to the change.
Get Results Faster
Organizational change initiatives that are led effectively are supported by employees and realize results faster.
Build Change Leadership Capability
Successful companies champion the capacity to change as part of their culture and become more resilient and agile.
Create A Culture Of Courageous Inclusion
It takes more than just awareness building and familiarizing people with DEI terminology to enable lasting culture change. Give your people the confidence and skills they need to create an inclusive, welcoming work environment that encourages people to bring their whole selves to work.
Delivery Options to Meet Your Needs
We can deliver Conversational Capacity in-person, as virtual sessions, as part of a learning journey, or delivered in a self-directed online or moderated online version, so your managers can learn the methodology wherever they are and whenever they have time.
In Person
Virtual
Online
The in-person course is one full day. With hundreds of facilitators worldwide, we can deliver sessions for your organization or equip you to run them yourself. Public courses are also available.
Prework: LAUNCH — Welcome the participants and set the context for individuals and teams to reach new levels of performance through various activities to engage in open, balanced, and nondefensive conversations.
Session 1: LEARN — Defines awareness as the ability to recognize the two powerful emotional reactions and how they are essential for staying in the sweet spot.
Session 2: PRACTICE — Defines the Conversational Capacity Skillset, which includes specific behaviors people can use to balance candor and curiosity.
Session 3: APPLY — Introduces the Curiosity Skills, which highlights the advantage of having the humility to seek out information that might be missing and to understand others’ points of view.
1 Day Instructor-led Course
The Conversational Capacity virtual course includes prework assignments completed before the first course, with three two-hour live virtual sessions spread out over time. The virtual sessions offer learners an engaging experience that includes instruction, group activities, and opportunities to practice new skills.
- In the virtual sessions, participants develop new skills by completing activities based on personal work challenges
- Participants receive a set of online tools to aid in mastering the content and using it with others
Virtual Instructor-led Courses
Let us know if you'll need Continuing Education Units prior to starting your course!
- 6 SHRM PDCs
- 6 NASBA CPEs
- 6 ATD Credit Hours
Collaborative Online Course
Conversational Capacity can be delivered online in a collaborative, moderated class over five weeks, with assignments and cohort meetings once a week during one-hour live virtual inspire session. It is self-directed learning blended with discussions, exercises, reflection, and offline assignments. Participants gain skills for keeping conversations open, balanced, and productive, ways to maintain a learning-focused mindset, methods for overcoming obstacles to Conversational Capacity.
Online Overview
This 35-minute online overview teaches the core concepts of Conversational Capacity through micro-learning activities. Ideal for learners who need an overview of the content or a refresher, this course design can be used along with virtual and in-person sessions, or as part of a learning journey, to create more flexible learning experiences. Optional Reflect and Share sessions are also available.
Digital Assets
Set of nine micro-activities ranging from one to five minutes that learners can use during moments of need. The playlist includes videos, activities, and worksheets on topics such as influencing up, tackling touchy topics, why arguing backfires, and leaning into difference.
Communication can be a business driver or a derailer
80 %
the U.S. workforce reports feeling stressed because of ineffective company communication. 63% have wanted to quit because ineffective communication interfered with their ability to do their job.*
Up to 41 %
Companies with better relationships and communication experience 20% higher productivity, 21% higher profitability, and 41% lower absenteeism.**
*Dynamic Signal, 2019 Dynamic Signal Study. | **Wellness Council of America,The ROI on Better Workplace Conversations.
Good Listeners And Communicators Unlock Your Workplace’s Potential
Conversational Capacity is the foundation for a positive and productive workplace. It redirects all the energy wasted in unproductive exchanges into channels that benefit people and the enterprise.
Engage Employees
When people have honest and meaningful conversations, morale rises and the workplace buzzes with enthusiasm.
Spur Innovation
People share ideas. Colleagues contribute. A good idea evolves into a great one. That’s how innovation happens.
Improve Productivity
The gap between what people say and what others hear closes. Miscommunication and misunderstandings evaporate, and real work gets done.
Ready to Get Started?
Contact us today to learn how we can help your leaders learn the skills they need to lead successful organizational change initiatives.
Ready to Get Started?
Contact us today to learn how we can help your leaders learn the skills they need to manage and develop their people effectively. Whether you prefer to use well-established, standard training designs or to tailor your learning experiences for your employees, we can help you succeed.
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